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  • PinkCalyx.com accepts returns within 7 days of item receipt, provided that the item is not a custom made piece of jewelry and that it has not been worn, altered, sized. Custom made jewelry may not be exchanged or returned.
  • If you are dissatisfied with your order, you can return your items for a prompt refund. Refunds for items returned within seven days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than seven days after the purchase date will be in the form of a credit redeemable at PinkCalyx.com. Refunds will not be processed if the item is not returned within seven days, and a store credit will be issued instead.
  • Made-to-Order and Custom Made Jewelry is not exchangeable, returnable or refundable.
  • The original shipping and handling charges are not refundable.
  • Gift certificates may not be redeemed for cash or credit. Refunds will be issued for the exact amount charged to the credit card. The gift certificate portion if your refund will be issued as another gift certificate.
  • Please contact CustomerService@PinkCalyx.com, with your order number and reason for return. You will receive detailed return and shipping instructions via e-mail within 24 hours.
 
IMPORTANT: After you mail your return package to PinkCalyx.com, please send us your tracking number to tracking@pinkcalyx.com 
This will ensure timely processing of your refund and allow us to be aware of possible shipping or carrier problems.